After Hours

If you have a life threatening emergency, dial "000" for an ambulance to take you to the nearest hospital.If you need after hours medical care, please call our after hours mobile on 0409 011 094. Please be aware there is an "out of pocket" charge for after hours services (you cannot get all the money back from Medicare).

Continuous Quality Improvement

Carbal Medical Centre is dedicated to continuously improving our service. The staff meet regularly to discuss ways of better delivering services to the community. Input from clients, visitors and other service providers is always valued as an important contribution towards the quality improvement of Carbal Medical Centre.

Another important component of this quality focus, Carbal Medical Centre is has current accreditation with  Australian General Practice Accreditation Limited (AGPAL) and is working towards ISO 9001 accreditation (International Standard).

Suggestions, Compliments and Complaints

Your input is very important to us. If you have a problem we would like to hear about it. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously. Please feel free to talk, phone or write to our General Manager. If you feel the problem has not been resolved, you can also contact the:

Health Quality & Complaint Commission

GPO Box 3089

Brisbane, QLD 4001

Telephone: (07) 3120 5999

Appointments:

Please ring 07 4639 4461 for an appointment. Every effort will be made to accommodate your preferred time. Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay or your GP has been called away. Longer consultation times are available, so please ask our receptionists if you require some extra time.

If you or a family member requires an interpreter service, we can organise this for you but please let us know when you make the appointment.

Home and nursing home visits are available for regular patients of this practice whose condition prevents them from attending the surgery. Please enquire at reception about availability of home visits. (Home visits are only available within Toowoomba city and are at the discretion of the doctor).

Talking to the Doctor on the Telephone:

GPs in the practice may be contacted during normal surgery hours. If the GP is with a patient, a message will be taken and the reception staff will advise you when it is likely that the GP will return your call. This is only a guide, as the doctor will call when it fits their workload.

Fees:

This practice bulk bills all clients, except for Workplace or other medicals. You will need to discuss the billing structure for these with the doctor or General Manager. After hours services also attract an "out of pocket" fee. This means a cost to you that you cannot get back from Medicare.

Test Results:

Your doctor will advise when they expect the results to arrive at the practice. Call us between 10am and 2pm to talk to the nurse or doctor to find out your results and what they mean for your care.

Your records:

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the ten National Privacy Principles available at http://www.privacy.gov.au/health/index.html

Reminders:

Our practice is committed to preventive care. Your doctor will seek your permission to be included on our reminder system. We may send you a reminder notice from time to time offering you preventive health services appropriate to your care. If you do not wish to be part of this system please let your doctor or receptionists know.

Please Note:

This practice has a no smoking policy. Please do not smoke in the building or on the verandahs. There is a designated smoking area near the centre.